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May 26th, 2022 22:00

Alienware R7, SA is useless

 Your SA (SupportAssist) is useless! My Dell has never worked correctly since I bought it!  Alienware R7 has been JUNK since the first week I purchased it.

6 Professor

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6.9K Posts

May 27th, 2022 04:00

What problem(s) are you experiencing with the R7?

Community Manager

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56.9K Posts

May 28th, 2022 08:00

Dinoglide,

You reached out to Dell in March 2022, but never provided to our agents the private Service Tag which would identify the model and purchased warranty periods.

So the question I have is are you referring to the 2018 Area-51 R7 or the 2017 Aurora R7?

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