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February 23rd, 2024 01:12

Alienware m15 R5 Ryzen Edition (Windows 11): SupportAssist doesn't recognize BIOS update version 1.17.0 (Released: Feb. 20, 2024)

I'm not experiencing any issues, aside from what's noted here. This is just a general FYI, in case it becomes relevant to other R5 owners, or in case it becomes a more serious issue for myself at a later date.

Chime in if you're having a similar experience, or have anything relevant to add.

I got an email notification that the newest BIOS was released:

Recently I've had issues with my bluetooth keyboard (Logitech Ergo K860) -- it has intermittently had a laggy response when typing. I didn't believe it was an issue with the keyboard hardware. Also, the Logitech firmware & Options+ software were up do date, as well as Windows drivers. I ran SupportAssist multiple times over the last couple days, hoping that the BIOS issue may address the problem.

SupportAssist has always installed BIOS updates without any issue, but this time it didn't recognize that there were any relevant updates. I looked at the Dell support website and confirmed the release of the updated BIOS, and the fact that my machine's current configuration is still on the previous version (1.16.0).

This was strange -- as I've never had to manually install any BIOS or driver updates from Dell -- so I called tech support and the agent claimed that the BIOS should install via SupportAssist. They were confused as to why it didn't, but they told me I could manually install it from the website

(so, tech support was very, very helpful  /s ).

This update addresses the Dell Security Advisories (DSA). A security advisory is a statement when a security vulnerability impacts a product, and a remedy is available for the vulnerability.

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