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July 9th, 2025 15:28
Unable to access Training Academy through TDM
I am unable to access the Training Academy through Self-Dispatch. I'm signed in and redirected to a URL that has an error message in it: error=Issue-in-creating-user-session-key on the site learning.dell.com. I've submitted a support request but have yet to hear from them. Is this occurring for anyone else?
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DELL-Geeta MKS
Community Manager
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269 Posts
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July 14th, 2025 15:28
Hi @UBS Matt ,
The
error=Issue-in-creating-user-session-keymessage usually points to a session or authentication issue. You’ve already taken the right step by submitting a support request.In the meantime, a few things you can try:
Clear your browser’s cache and cookies
Try accessing via a different browser or device
If you're on a VPN, try disconnecting and accessing again
Thanks
Dell Learning