Upgrade to UB 9

To obtain help on using Powerlink, you can use the feedback options on the Powerlink site or you can send an email directly:

• software@emc.com for assistance with any problems/issues with software registration, software downloads, or requests for physical CD shipments.
  
  
• powerlink@emc.com for basic login access issues with the Powerlink system.
   
  
• support@emc.com for questions related to other eServices such as WebSupport, eLab, Issue Tracker and other online support features.
  
  
• licensing@emc.comlicensing@emc.com for questions or issues related to product licenses.
  
  

For Powerlink issues that require immediate support contact EMC Support at 1-800-SVC-4EMC (1-800-782-4362).  

How to check registration:

To check if the customer is registered or what is on the contract, the customer can navigate to the Register Sites page on Powerlink:

You are currently registered for the following Site IDs:
             1. 123456789
             2. 987654321

       Input Site Numbers: [                      ]

If this does not list any Site IDs, the customer is not registered for any sites and should Input their Site ID to register. (Users can only register for company Site ID when they are logged in to Powerlink using their company Email.  Different/preferred Email addresses can be set up within Preferences.)

How to register software sites:

To register software, navigate to: