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March 11th, 2009 06:00

Unable to push agent installs to hosts - ECC 6.1 test enviroment

Failed install of agents to hosts when attempting to push. Any way to manually install at host level? or any thoughts on why the agent install are failing on DLL copies?

thanks

Joe


E:\ECC\media_rep\remoteinstall\actions\SV73180.ca.sunlife\EGV610\TID21941_AID21972 .log (VMware agent install)

---------------------------------------------------------
Installation of VMware Agent on host "SV73180.ca.sunlife"
Status: Failed
Date: 11-Mar-2009 09:30:31
---------------------------------------------------------

The OS is: MSWin32
Opening E:\ecc\exec\MGA610\MGA.ini for reading.
Server Host: sv73181
Opening E:\ecc\exec\ctg.ini for reading.
Server listening port: 5799
Secure listening port: 10799
SSL Enabled : false


AgentName: EGV610
ARCHIVEFILE = E:\ecc\exec\EGV610\installENV610.zip
ANSWERS FILE = E:\ecc\exec\EGV610\installEGV610.answers
Master Agent's install directory: E:\ecc\exec
Agent's install Dir = E:\ecc\exec\EGV610
TEMP MODE: ISUPGRADE=false
TEMP VERSION: VERSION=6.1.0.0.179
Agent Version: 6.1.0.0.179


Installing EGV610


Writing ECC_HOME=E:\ecc\exec to E:\ecc\exec\EGV610\installEGV610.answers.


Writing SERVER_HOST= sv73181 to E:\ecc\exec\EGV610\installEGV610.answers.


Writing SERVER_PORT=5799 to E:\ecc\exec\EGV610\installEGV610.answers.


Writing FULL_VERSION=6.1.0.0.179 to E:\ecc\exec\EGV610\installEGV610.answers.

Copying common runtime agent
Copied E:\ecc\exec\ccme.dll to E:\ecc\exec\EGV610
Copied E:\ecc\exec\ccme_base.dll to E:\ecc\exec\EGV610
Copied E:\ecc\exec\ccme_ecc.dll to E:\ecc\exec\EGV610
Copied E:\ecc\exec\ccme_eccaccel.dll to E:\ecc\exec\EGV610
Copied E:\ecc\exec\cryptocme2.dll to E:\ecc\exec\EGV610
Copied E:\ecc\exec\cryptocme2.sig to E:\ecc\exec\EGV610
Copied E:\ecc\exec\CSP-lb.dll to E:\ecc\exec\EGV610
Failed copying Windows DLLs - E:\ecc\exec\CSP-RT.dll
Install failed.
Cleaning up E:\ecc\exec\EGV610.

E:\ECC\media_rep\remoteinstall\actions\SV73180.ca.sunlife\MNR610\TID22044_AID22077 .log (windows agent)

-------------------------------------------------------------------
Installation of Host Agent for Windows on host "SV73180.ca.sunlife"
Status: Failed
Date: 11-Mar-2009 09:35:06
-------------------------------------------------------------------

The OS is: MSWin32
Opening E:\ecc\exec\MGA610\MGA.ini for reading.
Server Host: sv73181
Opening E:\ecc\exec\ctg.ini for reading.
Server listening port: 5799
Secure listening port: 10799
SSL Enabled : false


AgentName: MNR610
ARCHIVEFILE = E:\ecc\exec\MNR610\installMNR610.zip
ANSWERS FILE = E:\ecc\exec\MNR610\installMNR610.answers
Master Agent's install directory: E:\ecc\exec
Agent's install Dir = E:\ecc\exec\MNR610
TEMP MODE: ISUPGRADE=false
TEMP VERSION: VERSION=6.1.0.0.179
Agent Version: 6.1.0.0.179


Installing MNR610


Writing ECC_HOME=E:\ecc\exec to E:\ecc\exec\MNR610\installMNR610.answers.


Writing SERVER_HOST= sv73181 to E:\ecc\exec\MNR610\installMNR610.answers.


Writing SERVER_PORT=5799 to E:\ecc\exec\MNR610\installMNR610.answers.


Writing FULL_VERSION=6.1.0.0.179 to E:\ecc\exec\MNR610\installMNR610.answers.

Copying common runtime agent
Copied E:\ecc\exec\ccme.dll to E:\ecc\exec\MNR610
Copied E:\ecc\exec\ccme_base.dll to E:\ecc\exec\MNR610
Copied E:\ecc\exec\ccme_ecc.dll to E:\ecc\exec\MNR610
Copied E:\ecc\exec\ccme_eccaccel.dll to E:\ecc\exec\MNR610
Copied E:\ecc\exec\cryptocme2.dll to E:\ecc\exec\MNR610
Copied E:\ecc\exec\cryptocme2.sig to E:\ecc\exec\MNR610
Copied E:\ecc\exec\CSP-lb.dll to E:\ecc\exec\MNR610
Failed copying Windows DLLs - E:\ecc\exec\CSP-RT.dll
Install failed.
Cleaning up E:\ecc\exec\MNR610.

4 Operator

 • 

2.1K Posts

March 11th, 2009 06:00

It's interesting to note that this fails on the same DLL copied to the same location even though it is a different agent each time. The first thing I would check would be if that DLL is already in the target location and is locked by some process. You may need to use something like Unlocker to free this up so the install can proceed.

March 11th, 2009 07:00

Did a search on the host receiving the agents for file CSP-RT.dll. Found it in several locations. So i stopped all services (tomcat and ECCAPI) and renamed all the ones i found to .old. I was able to rename all of them.

However the CSP-RT.dll is being copied from e:\ecc\exec\CSP-RT.dll to E:\ecc\exec\EGV610\CSP-RT.dll. I dont have this directory (unless the agent push creates it.

I also made sure that the entire ECC directory structure was not somehow blocking with any security issues. eccadmin on each server have the same password and all users have read/write access to the ECC root and down.

I was thinking of coping the EGV610 directory to the hosts with issues and attempting a manual run of the script.

4 Operator

 • 

2.1K Posts

March 11th, 2009 08:00

I'm not sure what that particular DLL does, but you should only have needed to change the one in the e:\ecc\exec folder. The other ones should not have mattered.

And you would not have the EGV610 folder until the VMWare agent push works. Did you try pushing the VMWare agent again after clearing the DLL in that folder and starting everything up again?

March 11th, 2009 10:00

ok. tried this. Deleted the master agent again. Reinstalled the original master agent that came with ECC 6.1 cd's.

Attempted to install agents after discovery was completed. Still the same issue. Now i updated the master via Windows MSI Native Install instead. This brought the master up to v 6.x.x.130. tried to add agents, and no luck. Now i upgraded the master agent (since patch 4459 has been applied). All is fine, except it will not recognize that the API server is install/started), but i am able to add agents now).

I upgrade after patch 4459 a few days ago must of had issues.

Joe

4 Operator

 • 

2.1K Posts

March 11th, 2009 13:00

Hmmm... this sounds odd. But I haven't installed 4459 yet either. We are planning on that for next week.

Glad to hear this finally worked for you though. I just wish there was a more clear answer about what went wrong.

1 Rookie

 • 

11 Posts

March 19th, 2009 06:00

i have the same issue (with the CSP-RT.dll file) when i try to upgrade MA+Host windows in 6.1.0.0.179.
i did not found the primus emc208354 in knowledgebase (may be pb of right).
could you please send me this primus by email ? : laurent.plichon@orange-ftgroup.com.

472 Posts

March 23rd, 2009 08:00

Hi Laurent,

Primus emc208354 is only visible to internal EMC personnel. Please contact your local EMC software expert - he will implement the procedure for you.


Regards,
Séamus

22 Posts

July 6th, 2009 13:00

Have you got it rectified? can you please update the solution pls..

3 Posts

July 29th, 2009 02:00

Hi MarkO,

Do yoo know how to install Storage agent for CLARiiON on the Windows 2003, this is for ECC 6.1.

I ahve finished installing ECC 6.1 and patch bundle 5. Where I need to install Storage agent for Navisphere, I couldn't find anything in the installation document.

Thanks,
Sri

3 Posts

July 29th, 2009 04:00

The OS is: MSWin32
Opening D:\ECC\exec\MGA610\MGA.ini for reading.
Server Host: CORPAP012.corp.britannia-bs.co.uk
Opening D:\ECC\exec\ctg.ini for reading.
Server listening port: 5799
Secure listening port: 10799
SSL Enabled : false


AgentName: ENW610
ARCHIVEFILE = D:\ECC\exec\ENW610\installENW610.zip
ANSWERS FILE = D:\ECC\exec\ENW610\installENW610.answers
Master Agent's install directory: D:\ECC\exec
Agent's install Dir = D:\ECC\exec\ENW610
TEMP MODE: ISUPGRADE=false
TEMP VERSION: VERSION=6.1.0.5.100
Agent Version: 6.1.0.5.100


Installing ENW610


Writing ECC_HOME=D:\ECC\exec to D:\ECC\exec\ENW610\installENW610.answers.


Writing SERVER_HOST= CORPAP012.corp.britannia-bs.co.uk to D:\ECC\exec\ENW610\installENW610.answers.


Writing SERVER_PORT=5799 to D:\ECC\exec\ENW610\installENW610.answers.


Writing FULL_VERSION=6.1.0.5.100 to D:\ECC\exec\ENW610\installENW610.answers.

Copying common runtime agent
Failed copying Windows DLLs - D:\ECC\exec\ccme.dll
Install failed.
Cleaning up D:\ECC\exec\ENW610.



Masteragents are patched, what do you mean by UB3?

472 Posts

July 29th, 2009 04:00

Hi,

Please check the prerequisites for the Storage Agent for Clariion in the CC 6.1 Planning & Installation Guide (available on Powerlink).

UB3 = Update Bundle 3 (6.1.0.3.262).

Regards,
Séamus
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