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July 23rd, 2008 11:00
Storage Agent for Symmetrix failed to complete a discovery
I have been receiving the following error in ECC:
Description: Storage Agent for Symmetrix failed to complete a discovery poll of Symmetrix=000xxxxxxxxx. Configuration and state information will not be current for this Symmetrix.
The primary Symmetrix agent is active and is the ECC server as well.
We have the following:
ECC - 6.0.0.0.393
SE - 6.5.0.12
Sym Agent - 6.0.0.0.336
Running SE commands on the ECC server is successful:
C:\>symcfg discover
This operation may take up to a few minutes. Please be patient...
C:\>
C:\>symcfg list
S Y M M E T R I X
Mcode Cache Num Phys Num Symm
SymmID Attachment Model Version Size (MB) Devices Devices
000xxxxx Local DMX4-24 5772 49152 9 2545
I have been getting this error every day, a couple times a day. Any ideas?
Thanks,
Aran
Description: Storage Agent for Symmetrix failed to complete a discovery poll of Symmetrix=000xxxxxxxxx. Configuration and state information will not be current for this Symmetrix.
The primary Symmetrix agent is active and is the ECC server as well.
We have the following:
ECC - 6.0.0.0.393
SE - 6.5.0.12
Sym Agent - 6.0.0.0.336
Running SE commands on the ECC server is successful:
C:\>symcfg discover
This operation may take up to a few minutes. Please be patient...
C:\>
C:\>symcfg list
S Y M M E T R I X
Mcode Cache Num Phys Num Symm
SymmID Attachment Model Version Size (MB) Devices Devices
000xxxxx Local DMX4-24 5772 49152 9 2545
I have been getting this error every day, a couple times a day. Any ideas?
Thanks,
Aran
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seamuscoffey
472 Posts
0
July 23rd, 2008 11:00
I recommend opening a Service Request for this issue. We have seen a few customers reporting this alert recently and there may be a hotfix developed in due course in order to resolve the issue.
If you do open a SR then I would appreciate if you could pass on the number to me via this thread - I will then update the Support Engineer who is working the SR with the relevant details re the hotfix etc.
Regards,
Seamus Coffey
EMC Global Services
AranH1
2.2K Posts
0
July 23rd, 2008 12:00
Aran
AranH1
2.2K Posts
0
July 23rd, 2008 16:00
The SR for this issue is 24773300.
Thanks,
Aran
seamuscoffey
472 Posts
1
July 24th, 2008 00:00
Regards,
Seamus Coffey
EMC Global Services
AranH1
2.2K Posts
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July 25th, 2008 08:00
Aran
AranH1
2.2K Posts
0
July 30th, 2008 07:00
The patch appears to have fixed the problem. I applied patch 4289, which upgrades the Symmetrix Agent to 6.0.0.0.467, and I have not seen the error since.
Thanks,
Aran
seamuscoffey
472 Posts
0
July 30th, 2008 13:00
Glad to hear that the issue is resolved.
Regards,
Séamus
AranH1
2.2K Posts
0
August 6th, 2008 13:00