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October 19th, 2008 02:00

Storage Agent for CLARiiOn Installation Problem

I am using ECC 5.2 SP5, when I try to install Storage Agent for CLARiiON, it gives the following errors in prequisite check and installation won't continue:

JRE Check: required version is 1.4.2 but version 1.3.1 is currently installed.
NAVI CLi Check: Unable to find NaviCli installation on this host.

This is while i have JRE 1.4.2 and NaviCli installed on ECC server.

Please advise why it can't detect thos installations.

472 Posts

October 19th, 2008 04:00

Hi,

Please try the following:

Run 'java -version' from a CMD prompt to confirm the exact version of Java JRE installed on the host e.g.1.4.2_08

Thenadd the C:\Program Files\java\j2re1.4.2_08\bin in the PATH of the environmental variables by following the procedure below:

1) Go to Start -> Settings -> Control Panel -> System -> Advanced -> Environmental Variables
2) Edit the Path variable.
3) Add C:\Program Files\java\j2re1.4.2_08\bin as the first entry in the line (so it is seen at boot time)
4) Save and reboot the host
5) Re-attempt the agent install.

Please see Primus emc128123 for more details.


Regards,
Séamus Coffey
EMC Global Services
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