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545
November 22nd, 2009 02:00
Officer to Log/View/Update Calls relating to Specific Organization
Hello All,
Is it possible to grant permission to Officer so that he/she can log/view/update calls related to a specific organization?
e.g. Officer1 belongs to Organization1. Officer1 logs into infraEnterprise Application or the Customer Portal and he/she can log/view/update calls relating to Organization1 only. Officer1 cannot view/update calls belonging to other organizations.
Sincerely,
Jawwad
Is it possible to grant permission to Officer so that he/she can log/view/update calls related to a specific organization?
e.g. Officer1 belongs to Organization1. Officer1 logs into infraEnterprise Application or the Customer Portal and he/she can log/view/update calls relating to Organization1 only. Officer1 cannot view/update calls belonging to other organizations.
Sincerely,
Jawwad
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rbertram1
3 Posts
1
November 22nd, 2009 08:00
You can achieve this in the Service Desk app by partitioning (see the Infra 8 Partitioning Reference Guide). To limit what they can see in the customer portal, you will need to set that in the portal role definition.
Jawwad1
4 Posts
0
November 22nd, 2009 11:00
Dear Richard,
Thanks for the response. The problem is that the system we are using was implemented about 2 years ago and it is not partitioned
I was thinking on the same lines but it is very difficult to setup partitioning afterwards as the system is already setup and in production for 2 years.
The system is supporting multiple companies. We want to grant permission only to a specific officer for a specific organization. The officer should be able to log/view/update calls relating to only specific organization but not all.
Do you know of any other ideas?
Thanks again.
Sincerely,
Jawwad