Need to check logs in Control Center

Hi,

To see why the Arrays are not discovering have a look at the Symmetrix Agent and Solutions Enabler logs

From the host where the Primary Symmetrix Agent is installed for the array where the btp files were collected:

%ECC_INSTALL_ROOT%/exec/EGS610/EGS.log                 

%ECC_INSTALL_ROOT%/exec/EGS610/EGS_Bx.log.gz        .

%ECC_INSTALL_ROOT%/exec/EGS61/EGS.ini                    

%ECC_INSTALL_ROOT%/exec/EGS610/EGS_Err.log           

%ECC_INSTALL_ROOT%/exec/EGS610/EGS_Bx_Err.log      

Solutions Enabler logs from Primary Symmetrix Agent host: C:\Program Files\EMC\SYMAPI\log\symapi-yyyymmdd.log

If the Symmetrix Agent is discovering the arrays correctly have a look at the server and store trace for errors

From the host where the ControlCenter Server service is installed:

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\server.trc

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\server.trc.x.gz

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\ecc_server.ini

From all the hosts where the ControlCenter Store service is installed:

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\store.trc

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\store.trc.x.gz

%ECC_INSTALL_ROOT%\ecc_inf\data\ \data\ecc_store.ini

In the console ensure the discovery DCP is enabled Administration > Data Collection Policies > Policy Definitions > Storage Agent for Symmetrix >

Please note only 32 bit Solution Enabler is supported by the Symmetrix Agent if the host had Solution Enabler upgraded on the 28th of Jan ensure you have the 32 bit installed and not the 64 bit.

If after reviewing the logs and you still cannot get the Arrays to discover please open an SR with support attaching the above logs

Regards

Conor

You guys have been great and really appreciate the fast responses!  It turns out while you were replying, I was on the phone with ECC support and someone must of rebooted the infrastructure\repository box causing the stores to go down. Once we restarted the store services on all three stores, everything began to discover again.