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ejknight1

6 Posts

646

December 7th, 2009 13:00

Hot fix failure

Hi all

I attempted to load the SAM-solaris-7_2_0_18 patch this weekend on my dev box(SAM_SUITE: V7.2.0.7(84293)). following the instructions provided in the patch. Once everything is shut down I launch the installer by issuing a ./setup-SAM-solaris-7_2_0_18-20091021.bin -console command it starts the installer and shows  Initializing Wizard........
Verifying JVM.

Than stops. No errors no logs no nothing.

My Java Version shows:

java -version
java version "1.5.0_14"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_14-b03)
Java HotSpot(TM) Server VM (build 1.5.0_14-b03, mixed mode)

Any thoughts

Message was edited by: ejknight Actually I found the correct launch string to be :

./setup-SAM-solaris-7_2_0_18-20091021.bin -console -is:javahome /usr/java

but I am now getting an enviromental error in the install:

SM_HOME Variable conflicts with the product environment variable. Please unset conflicted variable.

My SM_HOME=/u01/InCharge7/SAM/smarts

How do I correct this?? Nothing in the docs on this that I see. I am running the installer from /u01/InCharge7/SAM/smarts

Thanks

ejknight1

6 Posts

December 8th, 2009 05:00

Thatnks I'll try that. Much appreciated

choefing

1 Rookie

 • 

49 Posts

December 8th, 2009 05:00

Another hint

Actually I found the correct launch string to be :

./setup-SAM-solaris-7_2_0_18-20091021.bin -console -is:javahome /usr/java

as per installers "-is:help" the value for -is:javahome is the path where "bin/java" is located. So if a "which java" is pointing you to "/usr/bin/java" your javahome has to be "/usr/". I'm not sure if the installer is able to follow symlinks, as /usr/bin/java most propably leads to some other places. Maybe just follow all symlinks to add the proper path, e.g. /usr/java/bin/java =>  -is:javahiome /usr/java/

rgds christian

choefing

1 Rookie

 • 

49 Posts

December 8th, 2009 05:00

Hi,

there is a knowledgbase entry regarding JRE version 1.5 on how to have JRE 1.4.2 and 1.5 co-existing on the same system. AFAIK you are in need to have a 1.4.2 installed. The bundled version is 1.4.x as well.

Make sure to add "-is:log /path/to/yourlogfile" to the command to see where it is dying.

Cause      The Smarts installation program does not find the required version of the Java Runtime Environment (JRE) on the target system. The Java 2 Platform Standard Edition version 1.4.2 (J2SE JRE) must exist on the system that will run the Smarts installation program. The Smarts installation program attempts to detect that a compatible JRE version has been installed on your system. If it cannot find a compatible version, the Smarts product installation program cannot complete the installation.

Fix        

To resolve this issue, do the following:

  1. If necessary, download the required J2SE JRE version 1.4.2 from the http://java.sun.com web site.
  2. For UNIX or Windows, if you have the compatible JRE version installed and the Smarts installation program cannot locate it, you must specify the location using the -is:javahome option when you execute the installation program, as in the following example:

    #./setup-solaris.bin -is:javahome /root/j2sdk1.4.2_10

     
  3. Complete the Smarts product installation according to your requirements. Based on the operating mode of the Smarts installation program that is used when installing or upgrading the suite, there may be additional requirements. These requirements are included in the installation procedures for the specific modes.

rgds Christian

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