EMC ControlCenter 6.1 install update bandle 9 failed

Aleks,

Please verify whether the size of WEB.lb is 0kb, if yes rename it and copy the WEB.lb from the _emcstsbackup_\lockbox folder if this is distributed host.

If StorageScope Repository and StorageScope Server are on the same host then need WEB.lb from backup folder to get the emcsts password and update the passwordkey table after login as emcsts to update the passwords in the WEB.lb

Please open the CQ and we can take care and provide detail instuructions to make sure that WEB.lb as correct passwords for the upgrade to finish.

Srikanth Divi

Hi,

WEB.lb is 11kb.

What is CQ?

Aleksandr

Aleksandr,

Looks to me the WEB.lb has default passwords, but not sure whether the database too has the default passwords.

1.

You can run emcsts_getversion on dos prompt in the STS Repository host to see if the emcsts password in the WEB.lb is connectable & returns version info

2.

If emcsts_getversion runs fine then we can change the default passwords by running the password change utility as mentioned below non STS Server host.

Go to %ECC_INSTALL_ROOT%\Tomcat\webapps\srm\conf and run the batch file with parameter embbeded as emcsts_changepassword embedded

%ECC_INSTALL_ROOT%\Tomcat\webapps\srm\conf\emcsts_changepassword embedded

3.

Once the above command works fine then emcsts_getversion & emcsts_recomp_invalid batch files to see that passwords are in correct for upgrading to UB11

If there is any error while running the utility to change the storagescope passwords, please send us the error if any and the WEB.lb to srikanth.divi@emc.com

Also send the WEB.lb from both location of StorageScope Repository and Server host if different (from ECC\lockbox & _emcstsbackup_\lockbox)

4.

CQ, I meant to open the CQ in clear quest to track the issue if this is happening at the customer host or in the EMC field location.

Srikanth Divi

1 339 203 0211

srikanth.divi@emc.com

Hi,

Emc employer Conor Lawlor helped me.

We don't have StorageScope Server installed.

Problem solution from Conor Lawlor:

If StorageScope is not installed. Uninstall the StorageScope Repository from the host as its not in use (It can be re-installed at a later date with the StorageScope server if required). Stop all ControlCenter Services Go to Control Panel > Add Or Remove Programs > Select ControlCenter > Remove > When the EMC ControlCenter 6.1 - Install Shield Wizard appears Select the Uninstall ControlCenter Components > Next > Select  StorageScope Repository > Next and follow the wizard to remove.

This way UB9 will not have to be applied to the StorageScope Repository.

Aleksandr

Aleksandr ,

Thanks for the update and it makes sense to uninstall the StorageScope Repository when StorageScope Server is not been installed.

But you can install StorageScope Server to the Repository version if the customer want to use Srm Console and then can upgrade to UB9.

Now it makes sense that passwords in WEB.lb on STS Repository host are default since STS Server is not installed so the passwords are not changed.

Thanks

Srikanth Divi