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259 Posts
0
851
January 5th, 2010 06:00
ecc console loses connection
recently, my ECC Console loses its connection to the ECC Server and has to be restarted.
This happens either running the ECC Console remotely or directly on the ECC Server.
A pop up appears with 'ECC Component Stopped - The ECC Console loses its connection to the ECC Server and has to be restarted.'
I'm running 6.1.0.5.100 - GA7
Thanks.
Jim
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seamuscoffey
472 Posts
1
January 8th, 2010 03:00
Hi Jim,
The server.trc and console.trc (Console logging needs to be enabled on startup) files would need to be looked at to determine the root cause of the issue.
Open up a SR with Support if the issue persists.
Regards,
Séamus Coffey
EMC Ionix
jimkunysz
259 Posts
0
January 8th, 2010 04:00
I have been capturing the Console logging data and I'll open up a SR. It's been an ongoing issue for about a month now but since the holidays, I didn't have dedicated time to troubleshoot this.
Thanks Seamus.
Jim
MBuehlmeier
17 Posts
0
March 10th, 2010 23:00
Hello
I have the same problem.
please can u provide me the solution
Thank you
Michael
seamuscoffey
472 Posts
0
March 11th, 2010 02:00
Hi Michael,
I would recommend that you open a SR also.
Regards,
Séamus
jimkunysz
259 Posts
0
March 11th, 2010 05:00
I have an open SR and I'll post my fix when it is resolved.
MBuehlmeier
17 Posts
0
March 16th, 2010 00:00
Looks like I have solved it.
I have enabled two Inbound Rules in W2k8-Firewall for following programs:
%ProgramFiles% (x86)\ecc\console\bin\createprocessfg.exe
%ProgramFiles% (x86)\ecc\console\jre\latest\bin\java.exe