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October 29th, 2008 15:00

ControlCenter Alerting

I've set up my alerts for the FA Directors such that they are on a 15 minute schedule for checking the status. I have set the Before value to 3 and the After to 1. I then applied a management policy that said:

1. Email me
2. Start Loop (go through it 10 times)
3. Wait 15 minutes
4. End Loop
5. Email me.

The intent of this is to get an email when the alert is first triggered and then have it wait to email me again only when the alert is still TRUE after 15 loops / 150 minutes.

The goal was to prevent getting an email sent every 15 minutes while the alert condition is TRUE. I've basically following the anti-spiking regime but I'm still getting an email every 15 minutes!

Any ideas on how I could achieve this and not keep flooding my Outlook inbox?

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2.1K Posts

December 3rd, 2008 12:00

If you have the right licenses you could do this with the autofix feature. You would have it trigger a batch file that handles the tracking of the status and only forwards an e-mail on the schedule you want.

A bit more complicated, but I imagine it should be doable.

472 Posts

November 4th, 2008 12:00

Hi Jon,

I haven't played around with this Before/After feature too much. Let me do a little research on this one before coming back to you with a definitive answer.


Regards,
Séamus Coffey
EMC Global Services

472 Posts

November 10th, 2008 00:00

Hi Jon,

I've checked this out with Engineering. They're not sure if ControlCenter is capable of doing what you want to do here but they will do some further tests.

The management policy is going to be executed every time the alert is triggered. So the way that it is setup right now every 15 minutes you will get an email no matter what. The loop in the management policy is going to send another email in 150 minutes no matter what the current state is.

The before and after setting should work like this... the failure condition will have to exist for 45 min (3 x 15min) before an alert is triggered... and the normal condition will have to exist for 15 min before the alert is automatically cleared.

Eng are trying to test this out with a live system to see if there is some permutation of alert definitions, before and after settings, and management policies that can make this work.

Will keep you posted.


Regards,
Séamus Coffey
EMC Global Services
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