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105 Posts
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462
May 21st, 2008 07:00
CLariions stopping WLA Collections
We have issue where Clariions stop gathering WLA collections and drop out of current day display in Performance manager. The only one that appears to remain working is CX3-20f..the other cx3-80s are dropping off over time..ECC is 6.0.0.0.246 -CA HF and Clariion agents are 6.0.0.0.242..WLA Archiver is 6.0.0.0.33
Scott
Scott
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kelleg
4.5K Posts
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May 21st, 2008 09:00
ECC uses an agent running on a server that queries the clariion - if it's not working it's probably due to the ECC agents and not the clariion.
regards,
glen kelley
michaelf1
109 Posts
0
June 15th, 2008 19:00
collections and drop out of current day display in
Performance manager. The only one that appears to
remain working is CX3-20f..the other cx3-80s are
dropping off over time..ECC is 6.0.0.0.246 -CA HF and
Clariion agents are 6.0.0.0.242..WLA Archiver is
6.0.0.0.33
This type of issue would be hard to investigate without the logs. I am guessing you probably have already opened a support ticket. If not and you still have this issue, then I suggest doing so and supply all relevant logs.
ie.
%ECC_INSTALL_ROOT%\exec\MGL600\MGL.log
%ECC_INSTALL_ROOT%\exec\MGL600\MGL_Bx.log.gz
%ECC_INSTALL_ROOT%\exec\MGL600\MGL.ini
%ECC_INSTALL_ROOT%\exec\MGL600\MGL_Err.log
%ECC_INSTALL_ROOT%\exec\MGL600\MGL_Bx_Err.log
%ECC_INSTALL_ROOT%\exec\MGL600\MGL_Discovery.log.gz
and
%ECC_INSTALL_ROOT%\exec\ENW600\ENW.log
%ECC_INSTALL_ROOT%\exec\ENW600\ENW_Bx.log.gz
%ECC_INSTALL_ROOT%\exec\ENW600\ENW.ini
%ECC_INSTALL_ROOT%\exec\ENW600\ENW_Err.log
%ECC_INSTALL_ROOT%\exec\ENW600\ENW_Bx_Err.log