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22 Posts
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2469
June 21st, 2013 06:00
Acknowledge alerts in console and notify again
Hello,
I have configured SMARTS InCharge-OI to receive snmp trap events (using NOTIF) and alert in Global Console. The requirement I have is to clear each alerts when acknowledged (works now), and notify the same events if the tool (running Net-snmp agent) sends it again.
In my current configuration, all Alerts gets cleared from the console after I click Acknowledge. When a new trap (same event) is sent, I don't see them in the console. It appears those are being filtered. What changes are required to enable these alerts again (even after clearing alert each time)?
Thanks!
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vtrack
22 Posts
0
June 24th, 2013 06:00
I am trying to enable notify again for an event which was already Acknowledged and cleared from console. What steps are required to enable this? Right now I don't see any of those newer events in InChareg-OI and Global Console.
Thanks again!
vtrack
22 Posts
0
June 24th, 2013 11:00
Hi Peter,
- The version used is SAM_SUITE: V9.1.0.0.
- Alerts were acknowledged from Global Console.
- Checked the Hierarchical Acknowledge which was set to TRUE in SAM.
Thanks.