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August 19th, 2008 08:00
Access denied starting host agent through ECC
Hi all,
Very new to storage world, attempting to set up ECC in our environment. I get a permission denied when trying to restart host agents on our Win hosts. Here is the output of the error log -
--------------------------------------------------------------------
Installation of Host Agent for Windows on host
Status: Failed
Date: 14-Aug-2008 16:01:20
--------------------------------------------------------------------
The OS is: MSWin32
AgentName: MNR520
ARCHIVEFILE = C:\ecc\exec\MNR520\installMNR520.zip
ANSWERS FILE = C:\ecc\exec\MNR520\installMNR520.answers
Master Agent's install directory: C:\ecc\exec
Agent's install Dir = C:\ecc\exec\MNR520
TEMP MODE: ISUPGRADE=true
TEMP VERSION: VERSION=5.2.0.5.0
Agent Version: 5.2.0.5.0
Upgrading MNR520
DEBUG: tla:MNR tla_500:MNR.
Adding C:\ecc\exec\MNR520 to list of directories to check.
DEBUG: Reading C:\ecc\exec\MNR520.
Opening C:\ecc\exec\MNR520 for read.
DEBUG:FILE IS: C:\ecc\exec\MNR520\MNR.log.
Opening C:\ecc\exec\MNR520\MNR.log for read.
Found Agent Version:5.2.0.4.0.
Agent Version: 5.2.0
Current agent installed: MNR520.
Current version: 5.2.0.
Upgrading to: MNR520.
MNR520 has successfully shutdown.
MNR520 has shutdown. Proceeding with upgrade...
old agent dir: C:\ecc\exec\MNR520.
destdir: C:\ecc\exec\MNR520
TOKEN:ECC_HOME
R_VAL:C:\ecc\exec.
Writing ECC_HOME=C:\ecc\exec to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:SERVER_HOST
R_VAL:.
Writing SERVER_HOST= to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:SERVER_PORT
R_VAL:.
Writing SERVER_PORT= to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:FULL_VERSION
R_VAL:5.2.0.5.0.
Writing FULL_VERSION=5.2.0.5.0 to C:\ecc\exec\MNR520\installMNR520.answers.
Keep installMNR520.zip
Leaving . in C:\ecc\exec\MNR520 for install.
Leaving .. in C:\ecc\exec\MNR520 for install.
Moving C:\ecc\exec\MNR520\diskqueue, to C:\ecc\exec\MNR520TEMP.
Access is denied.
FAILED Moving C:\ecc\exec\MNR520\diskqueue to C:\ecc\exec\MNR520TEMP
ERROR moving old agent files to temp dir.
EXITING ON FAILURE......
Restoring old agent files on failure.
DEBUG: In MoveBack: agent_temp_dir = C:\ecc\exec\MNR520TEMP.
DEBUG: In MoveBack: old_agent_dir = C:\ecc\exec\MNR520.
Updating rcfile: C:\ecc\exec\MNR520.rcfile
Could not find C:\ecc\exec\MNR520.rcfile
Unable to update rcfile
**********ECC 5.2.0 Upgrade STATUS SUMMARY**********
FAILED ECC 5.2.0 Upgrade of MNR520.
EMC Control Center Master Agent is set up to run as a service using the Local System account to log on. Need any more info, tell me.
Message was edited by:
cciszewski
Very new to storage world, attempting to set up ECC in our environment. I get a permission denied when trying to restart host agents on our Win hosts. Here is the output of the error log -
--------------------------------------------------------------------
Installation of Host Agent for Windows on host
Status: Failed
Date: 14-Aug-2008 16:01:20
--------------------------------------------------------------------
The OS is: MSWin32
AgentName: MNR520
ARCHIVEFILE = C:\ecc\exec\MNR520\installMNR520.zip
ANSWERS FILE = C:\ecc\exec\MNR520\installMNR520.answers
Master Agent's install directory: C:\ecc\exec
Agent's install Dir = C:\ecc\exec\MNR520
TEMP MODE: ISUPGRADE=true
TEMP VERSION: VERSION=5.2.0.5.0
Agent Version: 5.2.0.5.0
Upgrading MNR520
DEBUG: tla:MNR tla_500:MNR.
Adding C:\ecc\exec\MNR520 to list of directories to check.
DEBUG: Reading C:\ecc\exec\MNR520.
Opening C:\ecc\exec\MNR520 for read.
DEBUG:FILE IS: C:\ecc\exec\MNR520\MNR.log.
Opening C:\ecc\exec\MNR520\MNR.log for read.
Found Agent Version:5.2.0.4.0.
Agent Version: 5.2.0
Current agent installed: MNR520.
Current version: 5.2.0.
Upgrading to: MNR520.
MNR520 has successfully shutdown.
MNR520 has shutdown. Proceeding with upgrade...
old agent dir: C:\ecc\exec\MNR520.
destdir: C:\ecc\exec\MNR520
TOKEN:ECC_HOME
R_VAL:C:\ecc\exec.
Writing ECC_HOME=C:\ecc\exec to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:SERVER_HOST
R_VAL:.
Writing SERVER_HOST= to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:SERVER_PORT
R_VAL:.
Writing SERVER_PORT= to C:\ecc\exec\MNR520\installMNR520.answers.
TOKEN:FULL_VERSION
R_VAL:5.2.0.5.0.
Writing FULL_VERSION=5.2.0.5.0 to C:\ecc\exec\MNR520\installMNR520.answers.
Keep installMNR520.zip
Leaving . in C:\ecc\exec\MNR520 for install.
Leaving .. in C:\ecc\exec\MNR520 for install.
Moving C:\ecc\exec\MNR520\diskqueue, to C:\ecc\exec\MNR520TEMP.
Access is denied.
FAILED Moving C:\ecc\exec\MNR520\diskqueue to C:\ecc\exec\MNR520TEMP
ERROR moving old agent files to temp dir.
EXITING ON FAILURE......
Restoring old agent files on failure.
DEBUG: In MoveBack: agent_temp_dir = C:\ecc\exec\MNR520TEMP.
DEBUG: In MoveBack: old_agent_dir = C:\ecc\exec\MNR520.
Updating rcfile: C:\ecc\exec\MNR520.rcfile
Could not find C:\ecc\exec\MNR520.rcfile
Unable to update rcfile
**********ECC 5.2.0 Upgrade STATUS SUMMARY**********
FAILED ECC 5.2.0 Upgrade of MNR520.
EMC Control Center Master Agent is set up to run as a service using the Local System account to log on. Need any more info, tell me.
Message was edited by:
cciszewski
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seamuscoffey
472 Posts
0
August 19th, 2008 10:00
I have seen a similar issue previsiously.
Just rename C:\ecc\exec\MNR520\diskqueue to C:\ecc\exec\MNR520\diskqueue.old and then retry the upgrade of the Host Agent for Windows to 5.2 SP5.
Regards,
Séamus Coffey
EMC Global Services
VerizonEd
21 Posts
0
August 19th, 2008 15:00
NimaiSood
55 Posts
0
August 19th, 2008 22:00
The perl scripts cannot handle moving a file with spaces in the name. Checked under diskqueue folder and Manually remove all files in this directory with spaces in the file name and then reapply the patch from EMC ControlCenter console.
Regards
Nimai