Unsolved
This post is more than 5 years old
3 Posts
0
1429
June 30th, 2017 05:00
XPS 8920 BD-RE issue
Has anyone used the Dell SupportAssist program to test their BD-RE (HL-DT-ST BD-RE BU40N) in an XPS 8920 Desktop? I had to replace the drive recently and was running the diagnostics. The program fails the four DVD media tests, but I have no problem playing DVDs. The drive passes all the other drive tests for which I had discs. The drive also passes the hardware test accessed by the F12 key. Dell tech had no explanation. Thanks.
No Events found!
DELL-Jesse L
Moderator
•
17.8K Posts
0
June 30th, 2017 07:00
bob2kids,
When running the diagnostics on the CD/DVD drive you will need to have a disk in the drive in order for the diagnostics can perform the test.
speedstep
9 Legend
•
47K Posts
1
July 3rd, 2017 06:00
Insert a blank DVD-R media into the drive and test again.