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November 15th, 2015 17:00
XPS 8500 Error Code 01 42
I have a Dell XPS 8500 that shut down out of the blue saying its a data kernel error or something like that. Now when i start it up and enter my password it flickers between the desktop screen and the password screen.
I ran a test that said i have an error code 2000-01 42 which means i have a hard drive failure. But what kind of drive should i get and how do I install it? Also, how do I get windows back on and find the right drivers?
Any help is much appreciated! Thanks :)
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ejn63
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November 16th, 2015 04:00
Any 3.5" SATA desktop drive will work as a replacement.
If you did not prepare a set of recovery media for the system when you were prompted to at the first startup, you'll need to contact Dell to purchase a set of recovery media now.