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14 Posts
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40758
October 30th, 2014 21:00
Xps 15 little click sound noise hard drive
Hi,
I bought a xps 15 16 GB Hard drive Toshiba 1TB hard drive MSATA32GB . http://www.dell.com/ca/p/xps-15-9530/pd?oc=nxps154_bt_h1602e&model_id=xps-15-9530
When a use my laptop I hear a noise from the hard drive, like a little click and it appear like 5 times in 1 minute. But when I use my hard drive a lot, like I’m transferring data on it, I hear like 5-10 in 10 seconds. These are distinct, I’m not talking about the normal background sound of the hard drive working.
Somebody can tell me if it’s a normal sound for that computer?
Thanks for your help!
Martin
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martylap
14 Posts
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November 26th, 2014 09:00
Dell send me a new one laptop and there is no sound in the hard disk in this one.
Thanks Dell!
Martin
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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October 31st, 2014 00:00
Hi martin,
Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Also, please let us know from place you hear the clicking sound on the laptop.
martylap
14 Posts
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October 31st, 2014 11:00
Hi Ravi, thanks for the advice.
So, i did the “F12 "diagnostic” and it say "all tests passed”.
But the noise still there.
I went to Futurshop and Bestbuy to check similar laptop (xps 15 16gb 1T 1.7) and they are not make that clicking noise.
Your service will call me tonight at 18h. I hope we will find a solution.
Martin
DELL-Ravi Ch
7 Technologist
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7.1K Posts
0
November 2nd, 2014 03:00
Hi Martin,
You can download MyDell from the link below and run the thorough test on the hard drive to check for issuesAlso, please reconfirm to us from which side of the laptop is the clicking sound coming.
In addition, I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.http://dell.to/18r60nI
Please let me know the findings.
martylap
14 Posts
0
November 2nd, 2014 08:00
Hi,
I did all these options. The sound still there.
The sound look like on the left side of the keyboard. It doing only when transferring date on c: hard drive.
I talked with your collegue at Dell, they will send me a new laptop soon.
Tx.
Martin
DELL-Ravi Ch
7 Technologist
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7.1K Posts
0
November 6th, 2014 10:00
Hi Martin,
Sorry for the delayed response. It’s good that your issue with the system is being addressed by our phone support. Please reply us if you have any other queries.
farhanahmad
1 Message
0
January 26th, 2017 18:00
Hi Ravi,
I have the same issue. My laptop was sent to the depot twice and one in home service and the issue is still their.
Any suggestions.
Ahmad