Unsolved
6 Posts
0
425
March 1st, 2023 05:00
XPS 15 9520, W19TB not working
XPS 15 9520
When I plug W19TB to my Dell XPS 15 9520, the Thunderbolt driver didn't show up in notification area in Windows 11?
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Unsolved
6 Posts
0
425
March 1st, 2023 05:00
XPS 15 9520
When I plug W19TB to my Dell XPS 15 9520, the Thunderbolt driver didn't show up in notification area in Windows 11?
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DELL-Chris M
Community Manager
•
56.8K Posts
0
March 8th, 2023 03:00
The Dell agents are still awaiting further messaging from you.
Go to the WD19TB documentation page. Read through the following to verify all is setup correctly =
Dell Docking Station WD19 Thunderbolt User Guide
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB or WD19TBS
RafiMughal
6 Posts
0
March 8th, 2023 06:00
Dear Chris-M,
Yes, I go through the guide and followed all steps but unfortunately in docking station is not working as thunderbolt 3.
DELL-Jesse L
Moderator
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17.6K Posts
0
April 4th, 2023 03:00
RafiMughal,
Have you updated the Docks firmware located here?
RafiMughal
6 Posts
0
April 4th, 2023 05:00
Dear Jesse L,
Yes I have updated the firmware from the given location and still when the docking station is plugged in thunderbolt 3 icon doesn't appear and it works as USB device only.