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November 18th, 2020 13:00
WD19TB + macbook (non thunderbolt)
Have purchased a new xps 13 2 in 1 and the Dell WD19TB. Seems to work really well. This is connected to 1 27inch 4K monitor.
I tried connecting a 12" Macbook (USB-C, non thunderbolt). The dock is recognised and it even recognises the monitor but no image appears. I've tried connecting the dock to the monitor via displayport and USB but still no image. The dock has the 14.01 firmware installed. The Macbook has MacOS Catalina.
Any ideas anyone?
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DELL-Cares
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November 19th, 2020 07:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.