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4690
June 28th, 2017 03:00
USB Ports and Controllers 2.0 vs 3.0
[Originally posted in "General Hardware"]
I have a new (May 2017) Inspiron Desktop 3668 running latest Windows 10 vn1703 with 2 USB 3.0 ports on the front and 4 USB 2.0 ports on the back.
In Device Manager I see one 'USB 3.0 eXtensible host controller' and one 'USB Root Hub (3.0)'.
Should there be any controller or root hub for USB 2.0??
Reason for asking is that I can't get my Satmap (Garmin-equivalent device) to work on this machine in any of the ports. It works fine on an Inspiron 620 with Windows 10 vn1607 and USB 2.0s only.
On the new machine, Device Manager know it is there but nothing else can 'see' it - not File Explorer nor the Satmap software. Running Troubleshooter (when it is already plugged ito a USB 2.0 port) just returns the message
"USB Mass Storage Device can't work properly with USB 3.0. If the USB 2.0 device is incompatible with USB 3.0, plugging it into a USB 2.0 port can solve the problem."
Any thoughts gratefully received.
DELL-Jesse L
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17.6K Posts
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June 28th, 2017 06:00
seepav,
Try reinstalling the chipset drivers into the system and reboot.
seepav
8 Posts
0
July 2nd, 2017 11:00
Thanks for reply. Tried this but it made no difference.
elpro999dell
367 Posts
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July 5th, 2017 17:00
Have you tried using a different cable to connect the device using different cables can change the behaviour of devices.
seepav
8 Posts
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July 6th, 2017 05:00
Yes, thanks. I have tried a different cable but it made no difference.
elpro999dell
367 Posts
1
July 8th, 2017 20:00
Have you looked for drivers for this device? This may be the problem. Also click on the device inside of device manager see if it reads something like the following:
If it reads the above when you look inside of device manager then in fact you need to look for drivers of the actual device not your computer.
if it reads this:
Then you are using a USB 3.0 only port which simply does not function with usb 2.0 devices
Final things that could help is installing the chipset software again since it contains the usb controller driver.
Chipset Software for Inspiron 3668:
https://downloads.dell.com/FOLDER04001557M/7/Intel-Chipset-Device-Software_HMDR4_WIN_10.1.1.38_A05_06.EXE
seepav
8 Posts
0
July 10th, 2017 04:00
After a lot of uninstalling/reinstalling of drivers and software, my problem is solved but I’m not entirely sure why. Nothing individually made any difference. It’s as though there was some sort of cumulative effect.
One notable change is that the notorious “Device . . . could not be migrated” message has disappeared.
I was getting this on virtually all USB devices, most (but not all) of which continued to work regardless. It may just be coincidence but it was around the same time as uninstalling all the ‘history’ of USB/Disks/Portable devices/and others from within Device Manager (by clicking View/Show hidden devices then rightclick/Uninstall all the ghostly greyed out items).
Now instead of Events showing:
Device deleted, Device not migrated, Device configured, Device started
I just have:
Device deleted, Device configured, Device started
However I’m sure I went round the loop of doing the Uninstalling from within Device Manager more than once before achieving this so it could be coincidence.
Anyway, the Satmap works (for now) in both USB2.0 ports and USB3.0 ports, so maybe my USB2.0 controller theory was completely irrelevant. Apologies for any red herrings.
Many thanks to all of you who took the trouble to reply.