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71750
August 2nd, 2014 12:00
upgraded to windows 8.1 now my blu ray wont read blu-ray movies
I have a Studio XPS 435T/9000 with a amd radeon r9 200 series graphics card and the disc drive is a PLDS DH-6E2S 6X HH SATA Trayload DVDRW/BD-ROM . and I have cyberlink power dvd 14 ultra. any suggest of how to get my computer to read blu rays the firmware update from dells website doesn't seem to work on windows 8.1.
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osprey4
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34.2K Posts
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August 30th, 2015 04:00
When you insert a blu ray disc, open Explorer and click on the optical drive and tell me if you are able to read the disc contents. If you are, then the drive is fine but you need an application to play blu ray movies. If you cannot read the disc contents, I suggest running the Dell diagnostics on the drive with a blu ray disc in the drive, and perform the READ test.
ejn63
9 Legend
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87.5K Posts
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August 30th, 2015 12:00
Windows 7 shipped with a blue-ray codec by default. Windows 8 does not.
You need one of three things:
Buy the Windows media center pack from Microsoft (it's not free - go to "add features" in the control panel),
Buy a third-party package like Cyberlink's PowerDVD,
or use VLC Media Player (free)
< >
The free option does have some limitations, but should work for unencrypted DVDs.
osprey4
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August 2nd, 2014 16:00
Hi Sccoott,
See if this remedy helps.
sccoott
5 Posts
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August 3rd, 2014 10:00
osprey4
4 Operator
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34.2K Posts
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August 3rd, 2014 15:00
Ok, you've confirmed from the diagnostics that you don't have a hardware problem. In my previous post, I provided a link to the solution. Please try that.
sccoott
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August 3rd, 2014 18:00
osprey4
4 Operator
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34.2K Posts
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August 4th, 2014 16:00
When you ran the command line as described, what happened?
Here it is for anyone who stumbles onto this thread:
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
sccoott
5 Posts
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August 4th, 2014 18:00
sccoott
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August 4th, 2014 21:00
osprey4
4 Operator
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34.2K Posts
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August 8th, 2014 05:00
If your drive reads CD and DVD discs but not blu ray discs, then you most likely have a bad blu ray laser. Replace the drive.
piersk
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September 23rd, 2014 02:00
I have the same issue, PLDS 6e2s, it plays most blu rays but not others e.g Philomena, good bad and ugly.
It wont recognize disc although they play fine on a set top player
Has there been a change in format on some of these discs?
Is there anything I can do other than just ignore those BR or buy a new unit?
I tried the MS update as per earlier in the thread and Im on the latest firmware. I am on win 8.1.
Any ideas?
francealot
9 Posts
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August 29th, 2015 06:00
My drive has never played blu-Ray although it's supposed to be a Blu-Ray/DVD combo. I called dell several times, to no avail. I bought this system 4 years ago and had no support or help.
osprey4
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34.2K Posts
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August 29th, 2015 14:00
Hi francealot,
Please provide the model of your Dell, your operating system, and the model of your drive. Then I can try to help you with your drive.
francealot
9 Posts
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August 29th, 2015 14:00
Hi:
My Dell is an XPS 8300 running Windows 7 Home Premium, 64-bit up-to-date.
The drive is PLDS DVDRWBD DH-6E2S, which came with the system.
I attach a clip from my original receipt, which describes the drive as a Blu-Ray combo.
It has never worked for Blu-ray, but has always worked for reading and writing CDs and DVDs. Awhile back, I was told to update the driver, which I did, but it hasn't helped.
I've gone through your tools and other info, but none helps.
1 Attachment
dell unit.pdf
francealot
9 Posts
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August 30th, 2015 11:00
Hi:
In Explorer - yes, I can see the contents of the disc.
If I open Windows Media Player, it shows the title, but says the disc is empty. From what you're saying, I only need a blu-ray application? Wow! Is there an add-on for Windows Media Player or do I have to get other software?
BTW - I've contacted support on more than one occasion and no one ever told me to look in Explorer.