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October 9th, 2019 13:00

Update D6000 Firmware via SCCM

Since I am not getting any response to this issue, going to post for more visibility.

We are currently using SCCM and we have 1 client we are working with that is in need of updating the D6000 Firmware and we are attempting at this using SCCM. The problem we face is a 2 part issue. One, the D6000 update doesn't provided any documentation on how to deploy SILENTLY. Every which way to go about it, the splash screen appears and can't get around it. Using a library of known /switches and nothing works for this installer. Has anyone or a Blue post from Dell got a better solution for SCCM users and/or provide a enterprise version of this installer?

Secondly, using Application model in SCCM, detection method used to determine if the update is installed is nearly impossible. The only thing that gives me some insight is SYSTEM\CurrentControlSet\Enum\USB\VID_17E9&PID_6006 key but even then doesn't provide insight what version are we currently on. Now, I know there is a DSIAPC installer that you can collectively get using SCCM hardware inventory back from the Docking Station but of course proprietary software doesn't work on any other vendor models, HP, Lenovo, etc.

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47K Posts

October 10th, 2019 10:00

Both DELL and Microsoft have SCCM support.

HOWEVER this support is not free.

https://www.dellemc.com/en-us/services/support-services/index.htm

USB DisplayLink Network Adapter VID_17E9 PID_6006

https://www.dell.com/en-us/work/shop/dell-universal-dock-d6000/apd/452-bcyt/pc-accessories

 

https://www.dell.com/support/driver/us/en/04/driversdetails?driverid=jw5xm

Dock_D6000_FW_Updater_A00_JW5XM.exe

https://downloads.dell.com/FOLDER04787230M/1/Dock_D6000_FW_Updater_A00_JW5XM.exe

USB-C  USB3 Dock D6000

  • Manufacturer part FNVXM
  • Dell part 452-BCYT
  • Connections and features

    Supports up to three 4K displays or a single 5K display
    Four USB 3.0 ports
    One USB-C port
    Speaker output
    Combo audio
    Gigabit Ethernet
    Kensington Lock Slot
    Charges up to 65W laptop via USB-C


    What's in the box

    Dell Universal Dock - D6000 (with USB-C cable and USB-A adapter attached)
    130W AC Adapter

    * Third 4K display at 30 Hz
    † Up to Dual 4K displays with USB 3

 

 

1 Message

May 8th, 2023 08:00

Hey, I'm facing a similar issue.  I'm working with a customer who has tons of D6000 docks.  I've deployed Dell Command - Monitor to the endpoints and extended SCCM by importing the Dell MOF file.  Support says only Thunderbolt docks are supported for detection this way which I acknowledge I have detected the WD19 dock, even there when I switch the same laptop to another thunderbolt dock, the WD15 it doesn't seem to pick that up.

 

The main pain point for us is detecting D6000 docks though.  Have you made progress here or can anyone else weigh in?

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May 8th, 2025 07:35

@bbird1974​ Did you get a solution to this?

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