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MJs_Princess

1 Message

717

April 17th, 2018 14:00

The screen freezes every time I try to open a file

I have a Dell Inspiron One and yesterday I was moving some files to another folder but the screen freezed, I had to turn off the pc and then I got this message "NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem." But I can't back up any file, the screen freezes after selecting any file. What can I do?

DELL-Jesse L

Moderator

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17.6K Posts

April 18th, 2018 09:00

MJs_Princess,

The hard drive could be failing and will need to be replaced. Run the diagnostics on the hard drive. Post back the error message from the diags. Below is information to run the diags.  If you need information about running the diags click the link below and choose your computer from the list. You can choose to download the online manual.

Dell.com

Starting Dell Diagnostics

A NOTE indicates important information that helps you make better use of your computer. NOTE:
Customers can find these instructions in the system Owner’s Manual.
  1. Turn on or restart the computer.
  2. When the Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down the computer and try again.
  3. When the boot device list appears, highlight Boot to Utility Partition and press .
  4. When the Dell Diagnostics main menu appears, select the test you want to run.

Using Dell Diagnostics

A NOTE indicates important information that helps you make better use of your computer. NOTE:
Customers can find these instructions in the system Owner’s Manual.
  1. After the Dell Diagnostics loads and the main menu screen appears, click the button for the option you want.

  2. If the diagnostics encounters a problem during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

    If you cannot resolve the error condition, contact Dell.

    A NOTE indicates important information that helps you make better use of your computer. NOTE:
    The Service Tag for the computer is located at the top of each test screen. If you contact Dell, technical support will ask for the Service Tag.
  3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
    Tab Function
    Results Displays the results of the test and any error conditions encountered.
    Errors Displays error conditions encountered, error codes, and the problem description.
    Help Describes the test and may indicate requirements for running the test.
    Configuration Displays the hardware configuration for the selected device. Dell Diagnostics obtains configuration information for all devices from System Setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on the computer or all devices attached to the computer.
    Parameters Allows you to customize the test by changing the test settings.
  4. Close the test screen to return to the main menu screen. To exit Dell Diagnostics and restart the computer, close the main menu screen.

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