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6 Posts
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1703
April 17th, 2016 08:00
SOLVED _ Problem with my DVD/CD
Hello,
I have a problem with my DVD/CD . Although the Device Manager states, "This device is working properly.". it doesn't work at all.
I am highly suspicious of the cable connections. The cable was severely pinched by my grandson. It would not close, and instead of investigating the cause, he forced it closed.
So what I would like to know is if I can buy the cable online and install it myself. I have searched but can't find any place to buy one, and although I searched the Dell site, I couldn't find anything there either.
Thanks for reading...
Inspiron 5721
Op system - MS Windows 10 Home
Intel Core i7-3517U
BIOS Mode - Legacy
RAM - 8 GB
Name TSSTcorp CDDVDW SE-208DB USB Device
No Events found!
james1st
6 Posts
0
April 24th, 2016 01:00
I appreciate the replies and suggestions.
I finally had my problem solved by replacing the CD/ROM unit. I was lucky enough to get a secondhand one from a computer store for a very low price. So all is well.
Thanks again to all.
ejn63
9 Legend
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87.5K Posts
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April 17th, 2016 11:00
It isn't clear what cable you're referring to - it does not appear the drive connects to the system with a cable at all -- it simply slides into a connector on the mainboard.
Press F2 at powerup and go into system setup -- if you can't get the drawer to open on the drive there, you'll need to replace the drive.
james1st
6 Posts
0
April 18th, 2016 09:00
Thank you for the reply,
No, that is not correct.
The drive connects with a multiwire cable. It is observable with the unit turned upside down. The cable is severely pinched.
mklassen
8 Posts
0
April 23rd, 2016 09:00
Your unit seems to be an "external" CD/DVD drive.
Disconnect it from your computer, and take it to any computer-store, and show them the cable.
They should be able to replace it, instantly, for under $5.