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March 13th, 2021 03:00

SATA Disk failure issue in Dell Inspiron

Dear Support Team,

I have purchased one Dell Inspiron 5570 in year 2019. And i use this laptop only in weekends for personal use, Since i have my company laptop to do office work. From last one month i was facing slowness issue here. e.g: When click on any folder to open, It takes more than 15 seconds then it responds, This type of issue i am facing almost all the files and if i type something in document then it keeps stuck and shows status not responding and again after 15 seconds respond.

When i googled this issue then get to know like if SSD is failed there, Then user face above issue.

To verify this issue i opened Intel Rapid Storage and found like SATA Disk is showing with some warning.

I have attached image for the same.See this screen shotSee this screen shot

But once i click on manage tab There was a link provided, I just click on the link and found like Warning image is removed from SATA HDD.

Like in below screen shot 

See 2nd screen shotSee 2nd screen shot

But this did not resolve the slowness issue. I have verified the disk inside Device Manager and found no issue there.

Below is the screen shot for the same.

DiskIssue3.png

But slowness issue is there for each 2 minute it will not respond for 15 seconds.

I need to know, Why i am facing this type of issue, And how could be fix it.

Service tag is:

Kindly help.

Moderator

 • 

27.1K Posts

March 13th, 2021 03:00

Hi, Please Direct/Private Message the Service tag / Express Service code / Order Number in the text format for which you need assistance.

March 20th, 2021 01:00

Dear support team,

Kindly go through the above screen shots and suggest your best approach.

Note: This issue has been started after updating bios.

Thanks,

Vikash

 

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