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dhaus

15 Posts

9371

March 14th, 2006 21:00

Samsung cd burner will not recognize cd-r or cd-rw

I have a dell dimension 4550 with a Samsung cd-r/rw drive (SW-240B).  It will play audio cds, but will not recognize cd-r or cd-rw when inserted.  (I keep getting the "insert blank cd" message when a new, blank cd is already in the drive.  I have already unistalled the drive and rebooted with no improvement.  Any ideas?

osprey4

4 Operator

 • 

34.2K Posts

March 14th, 2006 21:00

What burning program are you using? Was the drive working until recently? Do you remember installing any new programs or hardware?

dhaus

15 Posts

March 14th, 2006 22:00

I'm not sure what you mean by burner program.  Roxio is the program that came with Dell.  I have tried using both Napster and Windows Media Player.  I have loaded new programs, but does Roxio have an issue with SP2?  I did not try to burn a cd after that update.

osprey4

4 Operator

 • 

34.2K Posts

March 14th, 2006 23:00

Yes, Roxio version 5 is trashed by SP2. If that's what you have, you'll need to upgrade. If you have a newer version, then you should uninstall and reinstall it.

dhaus

15 Posts

March 18th, 2006 16:00

Ok, I may have messed up royally here.  Had Roxio 5 basic.  Searched the forum, one message string said to uninstall, go to roxio, update then get another update.  I went to uninstall, nothing showed and there was no uninstall in the Roxio program, so I deleted what I could find to the trash can, confirmed delete there, went to Roxio, which insisted I had not registered the program.  I tried to do that, then run the patch, and of course there is now no evidence of Roxio on in the programs section of my machine - although I get a number of hits when I run the search function.  Is there anyway of getting Roxio from Dell so I can try to upgrade?  (Of course my computer did NOT come with the software cds - why don't they do that any more?)  Or, am I out of luck and now have to purchase a cd burning program when I paid for one with this computer?

osprey4

4 Operator

 • 

34.2K Posts

March 18th, 2006 21:00

If you have Roxio 5 basic, then you need a new burner program. Nero OEM Suite, which is what I use, can be purchased for about $5.

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