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October 27th, 2017 04:00
Pre-boot system assess: No HDD detected.
380 Opti w/ message: "NO hard drive detected." My WD 500Gb 7.2k HDD is less than 1 yr. old. Other tests ok...video, CPU, system, etc. I am currently on the 3rd HDD in this unit in 2+ yrs. since I've owned it. One day before "No hard drive detected, I noticed slow boot times. Can anyone chip in? Thank You. Sat. Oct. 28th: I ran an F12 diag: CPU, Video, CDROM, and System all passed. Can I run "Support Assist" when I can't boot?
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robert p
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October 27th, 2017 07:00
Hi randy_w14,
Thanks for posting.
Apologies that your system is not working as expected.
Here is some information you may find helpful: http://dell.to/2zbJuqM
You may also want to run a systems diagnostics by pressing F 12 at startup or running Support Assist, then giving Tech Support a call for further troubleshooting. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
randy_w14
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October 28th, 2017 03:00
Robert P, Hello & good morning...well, it's morning here. I did run an F12. Video, CDrom, cpu and system all passed. Can I run Support Assist when I can't even boot up? I am already tiring of driving to the local library for internet. Thanks, Randy.
randy_w14
4 Posts
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October 29th, 2017 16:00
I now have code:2000-0151. is that because I removed the CD drive and didn't it? I plugged in a brand new SSd and stll came up with "no boot device."
robert p
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9.4K Posts
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October 30th, 2017 06:00
Perhaps give Tech Support a call for further troubleshooting. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm