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October 26th, 2008 19:00
Philips 8710 does not read/play CDs - plays DVD perfectly
My Philips DVD+RW DVD8710 no longer reads or plays audio CDs or CD ROMs. It does play the audio & visual of both commercial and home DVD recordings PERFECTLY.
I have been unsuccessful finding this combination of problems. I hesitate to just "shotgun download" in an attempt to fix the problem. If anyone can give me either a solution or insight into this problem I sure would appreciate it.
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Skybird
10.9K Posts
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October 26th, 2008 20:00
It sounds like the CD laser has failed and the DVD laser
is still functioning.
Run the Dell Diagnostics on the drives. The Diagnostics should be on
your hard drive. Press F12 at startup while the blue Dell is on the
screen. This will take you to the boot menu where the Utility Partition
or Diagnostics will be a choice. Run the Custom Test for the drives
and have a data CD (not music CD) ready for the read test.