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December 14th, 2017 01:00

Optical Drive GU90N recognised but not reading any discs?

I have an inspiron 7737 running windows 10. I have not required the optical drive for some time and now several months of updates later i discover it is not working!

it show in device manager and shows working properly (It's not)

Hve run all the diagnostics and trouble shooters but not help resolving the issue. I this a sofware issue? or do I hve a faulty drive?

It also shows in the BIOS...

Not really sure why I it will not read anything from music CD, DVD or data??

4 Operator

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11.1K Posts

December 14th, 2017 09:00

It is possible the laser inside the drive went bad.

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