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2800
June 17th, 2017 07:00
my hard drive locked :(
i have lap top dell INspiron n5110 [Admin NOTE: Service tag removed per TOU policy]
RECENTLY A MSG SAYS ( HDD PASSWORD )
WHAT I HAVE TO DO PLEASE HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLP
THANK YOU
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ejn63
9 Legend
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87.5K Posts
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June 17th, 2017 15:00
If you know there's a password but don't remember it, call Dell support -- they can assist you in removing the CMOS portion of the password. Unfortunately, that won't remove the password from the drive, but once it's done, you can install a new drive and go forward with reloading the operating system.
There is no way for a user to remove a lost password from a drive - the drive will need to be sent for recovery if you must have the data on a password-locked drive where the password is lost.
abdosnosy
2 Posts
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June 17th, 2017 17:00
Thank you for your answer
Is there any other way to format the hdd simply ? Or any other steps to follow ? I tried to set up anew Windows but it did not work
I didn not set any password for the hard disk . Suddenly the lap top stopped and asked for he'd password .... I hope to find a way ....
ejn63
9 Legend
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87.5K Posts
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June 18th, 2017 07:00
If the drive suddenly showed password protected and you're certain it did not have one set by a user, the drive is faulty.
Remove the drive - is there still a password set in CMOS setup (F2 at powerup)?
If not, just replace the drive with a new one. If so, you'll need to contact Dell to remove the CMOS password.
There is no way to access the drive until the password is removed, which will require a professional's assistance to do (and the cost of a new drive will be quite a bit less the cost of having the password removed).