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February 20th, 2006 00:00
My Dimension 4400 CD/DVD Combo Drive is not working properly or does not show up at all
Hi,
My CD/DVD combo drive is action packed with issues lately. I don't know if it's because it's almost 4 years old or if it's because of some MS service pack upgrade or Norton messing around with it but it seems to be getting rather senile.
Problems to date:
Has not been able to read cd's it previously could such as music cd's, software installation discs, data cd's.
Sometimes the D drive does not show up at all not even under the device manager. Rebooting seems to fix this.
The auto play and/or auto install feature quit working a while ago.
Sometimes the drive gets so jammed up trying to internally sort out what it's supposed to do with the disc I just inserted that it freezes everything on the computer and not even the on/off button will fix it. The only solution has been to physically crawl under the computer and unplug it. Not good I know but what can you do when it's just plain stuck and nothing else works?
I don't really know if the DVD drive is working properly. I rarely watch movies on it and to date I have only been able to burn vcd's. I have Ulead DVD Movie Factory 2 and it does not seem to want to burn any DVD I have tried.
I write that last part because I am not sure what part of the burner is having the problem, dvd or cd.
My specs say that I have two components:
9K689 - CD Drive
6M479 - DVD+RW
Please let me know if there is any more information that you need and I will try to provide it.
I don't want to have to buy a new drive if I can avoid it especially if the DVD burner is actually still good and it's just the cd part that's fried.
My warranty is long over. I could sign up for the 4 year extended but it will only give me another 3 months of service. Not sure if it's worth it.
Has anyone else experienced these problems and if so what was your fix for them?
Sincerely,
Retro Diva
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osprey4
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February 20th, 2006 11:00
retrodiva
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February 20th, 2006 14:00
Hello,
This is what I see from the Device Manager:
DVD/CD-ROM drives
- PHILIPS DVD+RW-D01
Under the properties it seems I have controls for both the cd and dvd drives so it seems that it is a single drive. But there is no additional part numbers listed in the properties or other information tabs. The last driver was installed on 7/01/01 and is listed as 5.1.2535.0.
I found a mention of an updated drive on Dell but I am not sure if that is what I need and I had a bad experience once installing a driver that was incorrect and it was the only time I have ever fried a computer. So I am a little leery to install new drivers now unless they are an update that has been prechosen for me by the device. Like in a pop up that says "new updates are availalbe".
Here's the link to the drive update announcement.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R59173&formatcnt=1&fileid=72111
Thank you in advance for any assistance you may be able to offer.
retrodiva
4 Posts
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February 20th, 2006 14:00
Message Edited by retrodiva on 02-20-2006 10:45 AM
retrodiva
4 Posts
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February 20th, 2006 14:00
Message Edited by retrodiva on 02-20-2006 10:45 AM
osprey4
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34.2K Posts
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February 20th, 2006 16:00