Unsolved
1 Rookie
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7 Posts
1
79
March 11th, 2024 14:50
MH3021P firmware update failed with A07 version
My MH3021P has a built-in A00 firmware version. I was trying to update it with A07 and its progress was going well until the last step that it required a reconnecting to get it done and it showed update failed however. It cannot function as it was any more, but can reflash the firmware over and over (with A06/A07). For the log, it seems failing on USB/DSP fw update. Is there any way I can recover it myself?
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Kenny Chang
1 Rookie
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7 Posts
0
May 10th, 2024 23:32
It keeps failing it the end after disconnecting/reconnecting MH3021P. The issue not only was a failure, but also bricked the device. Please have engineering team to look at it and provide a solution
DELL-Chris M
Community Manager
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56.8K Posts
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May 23rd, 2024 13:24