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1726
December 31st, 2016 15:00
Installed 2nd Optical Drive But Windows 10 Doesn't See It.
I finally got around to installing a second optical (DVD) drive in my XPS8700 system. I connected it to the SATA2. The OS is Windows 10 Pro.
I have installed new drives into systems before with no problems. I.E., install it, turn it on, and away we go. Now however, it didn’t work that way. The door opens and closes, but the system doesn’t see it. Is there something I have to do with Windows 10 Pro, that I never had to do with other windows versions?
Thanks,
Bob
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DELL-Ravi Ch
7 Technologist
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7.1K Posts
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January 8th, 2017 09:00
Hi Bob,
It looks like the optical drive is receiving power but the Data cable may be not be functional. I would suggest you to swap the data cables or slots to check if the new optical drive detects in the BIOS.
MagicBob
28 Posts
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January 2nd, 2017 15:00
Since posting the above, I checked the bios and the new drive is not in the bios.
Bob
MagicBob
28 Posts
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January 13th, 2017 16:00
Yesterday I opened the system for a couple of reasons. I found that the data cable was not seated properly on the drive itself. Works fine now.
Thanks for the help.
Bob
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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January 15th, 2017 09:00
Hi Magicbob,
We are glad that the issue is sorted out. Please reach out to us if you have any other queries. We are available 24/7