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34126
November 12th, 2014 14:00
Inspiron 5748, Crucial M500 - 'internal hard drive not found'
My Inspiron 5748 shipped with w8.1 pre-loaded onto a standard 500gb hdd, but I wanted to upgrade to an SSD. I have two Crucial M500s (both 2.5"); one with W7 loaded onto it from another laptop, the other only just taken out of the box.
With either of them installed, the message on bootup after the dell symbol comes up is 'internal hard drive not found' and then that there's no bootable media found.
In both cases, the UEFI and dos diagnonstics tools reports that there is in fact a crucial m500 present and functional. They both work fine in my other laptops (bought separately).
Is there a formatting issue? There is no firmware update available for this SSD.
Thanks!
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osprey4
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November 12th, 2014 16:00
Hi Wazzbot,
Use the Windows 8.1 recovery discs you prepared using the Dell backup and recovery utility to load Windows onto the SSD. Since the drives are the same size, it should work with no problem.
wazzbot
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November 14th, 2014 07:00
That worked! TYVM.
wazzbot
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June 21st, 2015 15:00
Now running into the same problem - but the one i swapped in no longer works either!
So just to be clear, I had the SSD running and working smoothly for the last 8 months; I swapped out the ssd for the original hdd and the same message as above came up. I swapped the SSD that had been working back in and that now doesn't work either. The result is that I now have no way of accessing the Dell Backup and Recovery Utility in order to get either of the drives to work.
As before, in both cases the BIOS accurately reports the presence of the drives, but the Pre-boot System Assessment reports a fault using the following QR code (that so far has been of no value).
I'm unsure how to proceed and am concerned that I'm going to have to have it sent back to Dell which I'd rather avoid.
osprey4
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June 21st, 2015 18:00
I think this is the time to use your Windows bootable recovery drive, which you should have prepared on a USB flash drive. This tool can diagnose many hard drive, startup and file system issues.
The other suggestion would be to turn UEFI off. Change it back to legacy mode.
wazzbot
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June 22nd, 2015 12:00
Will try the USB option tomorrow - lost my one.
Unsure how to turn off UEFI - aptio setup utility shows it in the boot list option under the boot tab but isn't giving me the option to change it to anything else. There's secure boot and load legacy option rom where one or the other needs to be enabled, and fast boot which makes no difference.
osprey4
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June 22nd, 2015 16:00
Try disabling secure boot.