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October 1st, 2017 08:00
Inspiron 5537 with Matshita UJ8E2 won't burn DVD
I have an Inspiron 5537 with Matshita UJ8E2 CD/DVD drive. The system originally came with Windows 8, but I upgraded to Windows 10 some time ago. Unfortunately, the DVD drive won't burn any DVD - I tried several programs, but I always get a message that the "DVD is not recognized".
The device manager shows the Matshita UJ8E2 properly working with the current driver, so I have no clue why the process won't work. Honestly, I haven't burnt any DVDs so far, so I do know whether the problem might be related to the Windows 10 update or already existed with Windows 8.
Any clues?
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DELL-Jesse L
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October 2nd, 2017 08:00
johannes089,
Does the drive read and play dvd's ? Try using different media disk as well.
How to write a CD/DVD using Windows?
Insert a blank CD/DVD in the optical drive.
Right-Click the folders or files you want to write to a cd and select Send To-> DVD RW drive.
The screen with the files to be written to a disc appears.
Click Burn to disc to start writing the files to the disc.
johannes089
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October 2nd, 2017 09:00
The drive does play DVDs without any issues, but won't burn them. Instead when following the process described above, an error message pops up saying: "Data carrier can not be read".
DELL-Jesse L
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October 5th, 2017 05:00
JOHANNES089,
Try different media disk to burn. Sometimes certain disk do not work very well.