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November 23rd, 2017 00:00
Inspiron 11 (3147 Series) | SupportAssist | No Boot Device Found | Windows 10
About 1-2 seconds into the normal (Dell logo / black background) load sequence my laptop switches to the SupportAssist window and all audible hard drive / system activity stops (laptop is silent). In the center of the screen, SupportAssist reports "No boot device found."
At this point, on the bottom right of my SupportAssist screen, I have three button options, the first is to "Continue". When I click "Continue" my laptop defaults back to the Dell logo screen and completes the load process without any issue. At the log-in screen I log in and my operating system, files, and programs all load and function without any issue.
As much as I'm grateful, and I am, that 'Continue' appears to resolve the "No boot device found" issue, the SupportAssist 'white screen of uncertainty' isn't comforting first thing in the morning when I start work or an other part of my day. I've searched the internet and tried a few suggestions, none obviously have had the desired effect.
Note, when I go to BIOS (the second button option provided by SupportAssist) not a single drive of any type is listed. Not my hard drive, etc. On line folks show a list of bootable devices from their BIOS directory but my list is null.
Grateful for any replies, thank you. This is roughly my 5th Dell and it's the first time I've had a boot / BIOS issue.



ieee488
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November 25th, 2017 10:00
Your hard drive has died.