Unsolved
2 Posts
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587
May 5th, 2021 09:00
HP Portable HDD not working
I have a HP 1 TB Portable HDD which suddenly stopped working .. I connect to laptop and was using the hard disk when i unplugged and plugged it back it suddenly stopped working. I installed Windows 10 on the Laptop. The laptop is a Dell Inspiron 1420 When i plugged in the External Drive the LED on it lights up, it's shows up in My Computer as "Local Disk F" but when i open disk management it shows "Connecting to Virtual Disk Service" but doesnt go any further and disk management doesnt open. But the drive shows up in Device Management and it says that the device is working properly. I tried using Diskpart and it says the drive is in the RAW file system whereas it was NTFS. Im not sure what the issue is or what mistake i made.my family pictures data etc are all on that drive, please help me. I need the drive alive.
Kflash08
3 Apprentice
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640 Posts
0
May 20th, 2021 20:00
I'd hate to say it, but it sounds like your drive has failed. When connected, does the drive make any sounds? Any repetitive clicking in a continuous pattern? Any high pitched grinding noises? Slow system response such as the virtual disk service message that you saw while attempting to access Disk Management is a common symptom.
Try running CrystalDiskInfo and see if the drive reports any S.M.A.R.T. errors. If S.M.A.R.T. is OK, you can try using Recuva and attempt to recover your data. Otherwise, you may need to look into a data recovery service if you don't have an additional backup.