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3870
December 24th, 2017 04:00
Hard Drive Found in BIOS but not visible to Windows Recovery
I've a new XPS 8930 (< 4 weeks old) which booted with a BSOD last week.
Error code: 0xc000000f
"You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer."
I've run the diagnostic test with no errors and can see my hard drive in the system BIOS but the system cannot find my hard drive when I either:
Run in Command prompt from troubleshooting, or
Attempt to rensitall Windows from recovery USB (the installer is unable to find a hard disk)
In short I think my hard disk is fine but the system cannot see it?
I would be extremely grateful for any suggestions.
Thanks
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ejn63
9 Legend
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87.5K Posts
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December 24th, 2017 09:00
Was the operating system booting from a hard drive, or an M.2 NVMe solid state drive?
fortuneshiding
3 Posts
0
December 26th, 2017 02:00
Thanks for the response I'm, not sure. Is there a way I could check?
ejn63
9 Legend
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87.5K Posts
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December 26th, 2017 08:00
support.dell.com - use the service tag to look up the components under "original configuration".
Stellardata
6 Posts
1
December 28th, 2017 00:00
First Boot your windows disk, and you will get an option to enter command prompt.
And you can try a simple fix to the MBR within CMD
bootrec.exe /fixmbr
Else,
It will be better to talk with help desk of the manufacturer; if your system is under warranty.