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December 28th, 2017 12:00

Hard Drive failure question

I am in no way a computer-savy person and I need help. For the past 6 months I have gone to use my computer at home to find a black screen stating there the was a hard drive failure. A hard reboot will get it working again, but the problem remains. I had time over my Christmas vacation to run Support Assist Hard drive test and got this result...

Hard Drive - ST1000DM003-  1CH162 - Failed

Everything passed except - SMART Short Self test - WHD16-2OF - Failed.

Can anyone help explain to me what this means and if there is any remedy besides replacing the hard drive? If you have any tips, please dummy it down, I really have no idea what I am doing. Sorry, just being honest.

10 Elder

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46K Posts

December 28th, 2017 12:00

I am in no way a computer-savy person and I need help. For the past 6 months I have gone to use my computer at home to find a black screen stating there the was a hard drive failure. A hard reboot will get it working again, but the problem remains. I had time over my Christmas vacation to run Support Assist Hard drive test and got this result...

Hard Drive - ST1000DM003-  1CH162 - Failed

Everything passed except - SMART Short Self test - WHD16-2OF - Failed.

Can anyone help explain to me what this means and if there is any remedy besides replacing the hard drive? If you have any tips, please dummy it down, I really have no idea what I am doing. Sorry, just being honest.

pankysue2003

Best to replace the hard drive, it has failed, or is failing.

Also, if you wish to save the data files and folders, you need to back them to either a external hard drive, or USB thumb drive ASAP.

Bev.

4 Operator

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11.1K Posts

December 28th, 2017 13:00

In addition to saving your data such as photos to an external USB drive, you may want to create a USB recovery flash drive. To do that, you need one at least 16GB in size.

www.dell.com/.../how-to-create-and-use-the-dell-recovery--restore-usb-drive

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