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September 22nd, 2014 04:00
ePSA error on Hard drive
Hello,
my Alienware is still under warranty and the HD has been playing up.
Windows was throwing errors in the action centre for a while and most application have ground to a halt. Sometimes the system hangs for up to 10 minutes before playing catch up.
I ran the ePSA and the system checks fais the hard drive test.
I can't however input it in the "already have an error code from running ePSA diagnostics?" section in the support part of the web site.
This is what I get:
Error: 2000-0142
Validation code: 123200 (it was (114425 yesterday)
Part serial number: 5VPCRH55
Service tag is [Admin NOTE: Service tag removed per TOU policy]
What can I do to fix this?
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shesagordie
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46K Posts
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September 22nd, 2014 07:00
AussieAlienware
The error code indicates the hard drive has failed, or is failing and you need to replace it.
As there's a Dell warranty in effect, you need to contact Dell's Technical Support for the replacement hard drive.
Bev.