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April 16th, 2022 08:00

DVD Drive Keeps Accessing - Dell Precision M6800

The drive tries to access every 30 seconds or so. You can hear it clicking, the DVD and the system storage lights go on. It is now appearing as a hidden device in Win 10 device manager and it says that it is disconnected. If that were true, why is it accessing? Device manager states the driver by MS is current. I see no Dell DVD driver on the support site. I've tried uninstalling the drive and rebooting. Same thing. I removed the drive in device manager - same thing - keeps attempting to access. Any help is appreciated. Thank you,

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27.1K Posts

April 17th, 2022 02:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

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