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May 29th, 2017 11:00
DVD drive cannot play DVD-R
I have a Dell inspiron 15 with windows 10 and a TSSTcorp DVD+-RW SU-208GB drive.
I copied a VHS tape to a DVD-RW disk on my sony player last night, then inserted the DVD-RW into my laptop and was able to rip the video to a mp4 on my computer.
So, thinking it would make no difference, I did the same thing with a DVD-R disk today. It plays fine in the sony dvd player but when I put it into my computer, it acknowledges that there is a disk in there but doesn't seem to see any data on it. if I right click and hit "properties" it says capacity and used space is 0. If I explore it, there are no files shown. I tried checking the disk for errors and windows says it cannot "recognize the disk".
Did the same thing with a second DVD-R disk I tried too just to see.
Any idea what is going on here? How come I can read a DVD-RW but not a DVD-R?
robert p
4 Operator
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9.4K Posts
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June 1st, 2017 05:00
Hi Takket,
Thanks for posting.
Several things need to happen here. You will need to have DVD player software installed on your computer, then you would need the CODEC installed that matches the recording you made.
http://dell.to/2sr92IP
http://dell.to/2srcBPv
kikupafuss
1 Message
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June 9th, 2017 11:00
I too have the same problem with the same DVD.
Not matter what has been suggested, nothing is working. It appears that things went wrong with the recent Win10 update. There are no firmware upgrades from TSST.
DELL-Brad L
Community Manager
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2.7K Posts
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June 9th, 2017 17:00
Hi kikupafuss,
What all have you tried to fix this so far, and what model system do you have? I have seen fixes ranging from Win fixes in regedit/device manager etc, but unfortunately on this model it might be FW like you mentioned from the update? Does the drive seem to work okay outside of windows and in the BIOS/Diagnostics? I just wanted to make sure it wasn't a random occurance but you're probably right about the FW.
Best regards,
Brad