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February 11th, 2021 11:00
Dell USB Slim DVD±RW drive - DW316 keeps failing
We have issues with our Dell USB Slim DVD±RW drive - DW316 drives on all of our Latitude models (5470/5580/5590/5500) where the drive is not recognizable and sometimes throws an error saying, "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38). The driver could not be loaded because a previous version of the driver is still in memory." However, most of the time there is NO error; just that the drive is not recognized. We've installed/reinstalled USB drivers for the appropriate models, but the problem keeps happening. Anyone else experiencing this?
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DELL-Cares
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February 12th, 2021 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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27.1K Posts
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February 15th, 2021 12:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.