Unsolved
This post is more than 5 years old
1 Rookie
•
1 Message
0
794
January 12th, 2019 09:00
Dell Thunderbolt TB15/TB16 cable issue
Hi, I have TB3 dock TB15 and it works great, but I got new TB16 and if I connect it to pc, so my laptop Latitude 7490 recognize low power supply (200W connected), power button works, but audio networking etc. doesn't working. I have all drivers, so I tried to switch cable from TB15 to TB16 and TB16 start working normally. On both cables shines LED on connector. I saw that the cables are little different. From TB15 has a plastic end to dock, but from TB16 has a aluminium cooler. Are there any differences, or any tips why that cable from TB16 doesn't working? I also tried to mount cable from TB16 (that aluminium end) to TB15 and the same issue. Dock is not recognized. I didn't see it in thunderbolt software etc... I have latest firmwares, drivers, bios etc.... Both docks working with older cable normally. Any tips?
JBorja_SV
1 Rookie
•
1 Message
0
September 11th, 2024 22:57
I have the same problem I use to work with a TB15, and it stop, and bought a TB16 to use it with my Dell G15 laptop , but the TB16 thunderbolt cable wont work, Made the swap of cables knowing that TB15 its only Type C, and got the TB16 working, if you find out why the Thunderbolt cable wont work, i will appreciate it.
I know my G15 type C port is not Thunderbolt, but shouldnt work normaly with the TB16?