This post is more than 5 years old
2 Posts
0
19715
June 7th, 2015 05:00
CD/DVD DRIVE NOT FOUND on alienware '14
it used to work, i don't know why but it doesnt anymore! it doesnt even 'swallow' any cd/dvd, let alone read them...
tried using microsoft fix it and tried to fix it manually but nothing is detected. i feel like i need to reinstall some software but I have no idea which and where!
No Events found!
osprey4
4 Operator
•
34.2K Posts
0
June 7th, 2015 16:00
Hi Winniepillow,
What operating system? If you boot to the F12 menu and go to diagnostics, does your DVD drive appear there? If it does not, the drive may have failed.
winniepillow
2 Posts
0
June 8th, 2015 01:00
i did what you told me to, and the drive was missing! do i need to contact customer support to get it replaced?
thanks btw!
osprey4
4 Operator
•
34.2K Posts
0
June 8th, 2015 17:00
Yes, please contact technical support to get a replacement drive. Good luck!