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petergeordie

3 Posts

15571

December 8th, 2007 14:00

2 Drives not recognised by Vista

My New Dell Inspiron has 2 Optical Drives and although both appear in the device manager, they have a? against them and do not appear in My Computer. They both say: This device cannot start. (Code 10) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available. But this does nothing. One is an HL-DT-ST DVD+-RW GSA-H73N ATA the other TSST Corp DVD Rom TS-H353B ATA I am runnin Vista Home Premium Any thoughts?

Roger1955

561 Posts

December 8th, 2007 14:00

How about first uninstalling through device manager, reboot and let your system detect them.
 
 
 
Roger1955
-------------------------
XPS 410 Windows Vista Home Premium
Intel Core 2 Duo E6600 Conroe @ 2.4 ghz
3 GB DDR2 SDRAM 533 mhz / Evga Geforce 7600GT
2x250 GB WD Sata II HDD'S 7200 rpm(Raid 1 Array)
19 in E197FPB Flat Panel Display
13 and 1 media card reader
Sony CRX 3105S 48xCombo CD-RW/DVD Sata
TSST Corp TS-H553A 16xDVD+-RW/DL Sata
IEEE 1394 PCI Express Firewire Port
AVG Anti-Virus, AVG Anti-Spyware, Comodo Pro Firewall, Comodo BoClean, Super Anti-Spyware, Window Defender

Skybird

10.9K Posts

December 8th, 2007 14:00

Try this Dell Article for removing the Upperfilters and Lowerfilters
in the Registry here .............

Disregard the reference to Roxio.

petergeordie

3 Posts

December 8th, 2007 15:00

Thanks - I tried that but no joy - they re-appear in the Device list with the ! against them. Interestingly in Computer there is no Dive E & F although the other drives G - K are all allocated. Any other thoughts?

Roger1955

561 Posts

December 8th, 2007 15:00

Try this:   Look for detecting and install drivers ( section 15).     Good luck!
 
CD/RW Link       
 
 
Roger1955


Message Edited by Roger1955 on 12-08-2007 12:01 PM

Message Edited by Roger1955 on 12-08-2007 12:02 PM

osprey4

4 Operator

 • 

34.2K Posts

December 8th, 2007 20:00

Please try removing the upper and lower filters are suggested above.
 
This is the problem with multiple people chiming in. The OP gets confused and the proper course of action is not followed.

petergeordie

3 Posts

December 10th, 2007 18:00

Hi, Thanks - that seems to have done the trick - would love to know why but I probably wouldn't understand ! Thanks Again

Skybird

10.9K Posts

December 11th, 2007 00:00

 


Message Edited by Skybird on 12-10-2007 07:43 PM

Skybird

10.9K Posts

December 11th, 2007 00:00

It usually occurs during the uninstall of a software program; most
commonly burning software, but not limited to only that.

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