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fperino1

33 Posts

1015

February 4th, 2010 07:00

Upgrade to SourceOne, are supprted EX customers entitled to this upgrade for free?

I need to know if a customer with support for EX/UserCache can upgrade their server at no additional licensing cost?

rodgersc1

197 Posts

February 15th, 2010 08:00

Supposedly customers are entitled to upgrade for free if they're current on maintenance, but there's no migration path from EX to S1.

AlecWagner

2 Posts

February 24th, 2010 07:00

If EX customers have current Support for EX then my understanding is that upgrade to SourceOne licencing is covered by the Support contract.  There is no direct migration tool available (should be ready later this year) but SourceOne can be run in co-existence (where SourceOne treats the EX data as as data source).  In co-existence users can resolve EX and SourceOne shortcuts - they can search across both EX and SourceOne using the SourceOne Search.

ddavisguard

1 Rookie

 • 

18 Posts

May 27th, 2010 07:00

Can anyone confirm that if you currently have EX maintenance that the software upgrade is free?  Our EMC rep believes that you have to purchase SourceOne as an entirely new item and that it is not covered under the EmailXtender maint. agreement.

Hashmi1

39 Posts

May 27th, 2010 10:00

Current EX Customer with active maintenance contract don't need to purchase SourceOne. They can simply go to powerlink.emc.com and download the software. All they need is the password to extract the software, and password can be obtained through Account Rep.

Customers may have to engage, Professional Services to installation and/or to Upgrade the current environment.

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