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September 4th, 2007 10:00

Unknown Error

Getting following error from our EmailXtender server.

Any Ideas?

* Unknown? Error 09/04/07 13:32:14 Source : CProcessMailbox
Routine : ProcessArchiveMessage
HR : E_ACCESSDENIED - General access denied error

23 Posts

October 2nd, 2007 01:00

We have the same problem.
We're getting these errors 2-3 times a day.

The first error usually is:
* Unknown? Error 10/02/07 10:13:51 Source : CProcessMailbox
Routine : ArchiveMessage
Description: Failed creating message file at C:\Program Files\EMC\EmailXtender\\EmailVault\DropDir\M20070926093540997.MAILBOX\48537D9F378E7768E87DADA2.msg. Moved to sent items
HR : E_ACCESSDENIED - General access denied error

and then we're getting the same error mentioned by Patrick.

Anyone got an idea?


EmailXtender 4.81.409
Outlook SP2
MS Exchange/ Win Server 2003

397 Posts

October 2nd, 2007 18:00

This kb article refers to the Exchange custom recipient. Hope this helps.

"Ensure the EmailXtender custom contact in Active Directory contains the correct URL in the Custom Attributes. The URL should be in this format:
http:// /exshortcut/query.asp"

https://solutions.emc.com/nsepn/webapps/stqv768481dmts46655278/emcsolutionview.asp?id=esg76038
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